Shipping
Our shipping cut-off time is 12pm CT Mon-Fri. Any orders placed after this time will be sent next business day Mon-Fri excluding federal holidays. When you place an order, the Free Shipping option is normally shipped via USPS Ground Advantage with a 2-5 business day delivery time frame, but is not a guaranteed service. If you receive mail to a PO Box, be sure to include the PO Box in your address. Other optional expedited and express shipping services are displayed when checking out with estimated delivery time. UPS cannot ship to PO Boxes. Please also note that the shipping rates for many items we sell are weight and/or dimension based.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Customs and duty charges may be charged upon delivery as assessed by your country's customs office and are the responsibility of the buyer. Note, we are unable to ship Zippo products Internationally.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
